Refund policy

Last updated: October 14, 2026

First direct web subscription payment

You may request a full refund of your first direct web subscription payment within 14 days after that payment. A free trial does not start this refund window; the first paid charge does. This voluntary window applies only to the first subscription payment, not renewal payments.

How to request a refund

Email support@snapmygym.com from your account email address with the payment date and receipt or invoice reference. Do not send your password, full card number, or health records. Requests are reviewed by support, not automatically refunded by this page. Approved refunds go to the original payment method; bank processing times vary.

Cancellation is separate

Cancel future renewals through the billing controls in Settings, or contact support if you cannot access them. Sending a refund request does not itself cancel a subscription. Cancellation stops future renewals; it does not automatically refund an earlier payment.

Apple purchases and other products

Apple controls refunds for Apple In-App Purchases. Request one at reportaproblem.apple.com and manage renewals in your Apple subscription settings. This web subscription offer does not cover marketplace programs, coach services, or third-party purchases; review the terms shown for those purchases.

Your statutory rights

This policy does not limit mandatory cancellation, withdrawal, refund, or other consumer rights under applicable law, including rights relating to defective or misdescribed services. Contact support about billing errors or other refund rights even outside the voluntary window.