Support

On iPhone (App Store billing): open iPhone Settings → tap your name at the top → Subscriptions → Snap My Gym → Cancel. Your access continues until the end of the current billing period.

On the web (Stripe billing): open the app in your browser → Settings → Billing → Manage subscription → Cancel. Or email us and we'll cancel it for you.

Cancelling during the 14-day free trial means you won't be charged at all.

Open the app → Settings → Account → Delete account. Your data is soft-deleted for 30 days (so you can recover it if you change your mind), then permanently removed. Backups age out within 90 days.

If you can't get into the app to delete it, email support@snapmygym.com from the address on your account and we'll do it for you.

Open Snap My Gym → tap your plan or any locked AI feature → "Restore purchases". Sign in with the Apple ID that originally bought the subscription. Apple verifies the transaction and we re-enable your tier within a few seconds.

Make sure you're signed into iCloud (for Sign in with Apple) or Chrome (for Sign in with Google) with the account you used to register. If the system sheet appears and immediately closes, force-quit the app and try again — that almost always clears it.

If it keeps failing, email us with a screenshot of the error message and the email address on your account; we can look up the auth logs and tell you what went wrong.

Apple Health permissions are per-data-type. Open iPhone Settings → Privacy & Security → Health → Snap My Gym, and confirm every toggle you want is on. Then in the Snap My Gym app, go to Settings → Apple Health and tap "Re-sync" — that triggers a fresh import.

Open Snap My Gym → Programs → your program → "Regenerate". If a specific exercise isn't suitable, swap it from the workout screen — the "alternatives" button on each exercise card finds equipment-aware replacements that match your gym profile.

If photos of your gym were misread, retake them with better lighting and from a wider angle, then run Snap My Gym again.

This usually means the Apple/Stripe transaction completed but our server hasn't reconciled it yet. Try "Restore purchases" (Settings → Billing). If that doesn't fix it, email us with the date of the charge and the last 4 digits of the card (or the Apple ID email) — we'll match it up and flip your tier manually.

Settings → Account → Export data. We send a JSON dump of every workout, set, program, and personal record on your account to the email on file within 30 minutes.

Yes — we don't sell your data, we don't show ads, and we don't use your workouts to train third-party AI models for anyone else. The full breakdown is in our Privacy Policy, including exactly which third parties touch your data and why.

Email support@snapmygym.com. For bugs, please include your device + iOS version and a screenshot or screen recording — that gets us to a fix far faster than a description alone.